VSee is the only system that allows you to use your existing laptop or computer to stream USB peripheral images (otoscope, ultrasound, EKG, etc.) while still seeing patients’ faces. Far-end PTZ camera control. Remote physicians can control a Pan-Tilt-Zoom (PTZ) camera at the patient’s end to get clear close-ups for telestroke and remote exams.

1. Vsee Messenger Download
2. Vsee Clinic Waiting Room
3. Vsee App Download

1. 99.9% Guaranteed Patient Video Call Success. At VSee we will hand hold your patients through the last mile to ensure a successful video call. Let us be the ones to get on the phone with your patients to resolve all AV issues before the appointment, so your providers don’t lose time doing it.
2. VSee support staff hours are from 6AM-6PM PT (Mon-Fri).
3. Patient Patient ManualManualManual For Patients WHAT YOU NEED To enjoy the best experience on VSee, make sure you have:. High-speed Internet access. Bandwidth of 150 kbps (500 kbps is best). Webcam or built-in camera. Microphone and speakers BROWSER Make sure you are using a supported browser.
4. If you have any technical issues, please contact support at help@vsee.com. VSee support staff hours are from 6AM-6PM PST (Mon-Fri).

To see your provider online, you need to install VSee, a video application.

You'll need to install VSee before your session can begin. Installation is easy and takes about a minute.

Have you installed VSee?

Installation Instructions

Please follow the following instructions to download and install VSee.

If you have any technical issue, please visit our FAQ page

You will need a webcam and a microphone or headset for your video conference.

Run Audio & Video Setup

You may be prompted with some security warnings. Please proceed if prompted.

Setup Instructions

2 Verify your video is working properly, then click OK

3 After Video Test is complete, you may close this page to proceed with your video consultation.

If you have any technical issues, please visit our FAQ page

With the Guest Scheduling feature, a patient can proceed to a provider-created appointment without actually logging into the clinic (as if he is a guest).

1. Provider must schedule an appointment with the patient. See steps at https://help.vsee.com/kb/articles/schedule-an-appointment-with-a-patient
2. Patient will receive an email containing the one-time appointment link.

One-time Appointment Link for Patients

On the appointment confirmation email, the patient must click on the button which is actually the one-time appointment link.

(a) One-time appointment link - This link allows the patient to start the appointment on the specified date/time without the need to signup or login.

(b) Start Appointment button - This button is displayed up until the appointment time but is only clickable atleast 15 mins before the actual appointment time. It will disappear (making the appointment link expired) once the visit is completed. If the patient missed the appointment, he must contact the provider to re-book.

(c) Options (3 dots)

Vsee Messenger Download

• To invite a guest (family member or translator) to the appointment, click Invite a guest to the call. This is a separate feature that can be enabled for your clinic.

• To cancel the appointment, click Cancel appointment.

(d) Basic Appointment Info - Date and time, Provider and Visit Type

(e) Dial-in - Number and PIN in case the patient can only join through phone.

If the patient got disconnected during the call due to network issues for example, he can go back to the one-time appointment link on the email to resume the visit.

Vsee Clinic Waiting Room

Vsee App Download